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Terms of Service

Document Version 1.0.0 — Updated 7th March 2026

1. Parties and Definitions

This Software as a Service Agreement ("Agreement") is entered into between app-factory.dev Limited, a company incorporated in England and Wales ("Provider", "we", "us", "our") and the entity accessing our services ("Customer", "you", "your").

"Service" means the Mind Your Weight AI-powered NLP coaching platform, including all associated features, functionality, and documentation.

2. Service Description

Mind Your Weight is an AI-powered NLP (Neuro-Linguistic Programming) coaching service that:

Mind Your Weight is not a medical service, diet plan, or replacement for professional medical, psychological, or therapeutic advice. It provides NLP-based mindset coaching only. If you have health concerns, eating disorders, or medical conditions, please consult appropriate healthcare professionals.

3. Service Provision

3.1 Service Availability:

We will use commercially reasonable efforts to make the Service available 24/7, subject to scheduled maintenance and circumstances beyond our reasonable control.

3.2 Service Modifications:

We reserve the right to modify, update, or discontinue features of the Service with thirty (30) days' notice for material changes.

3.3 Support:

We provide reasonable technical support during business hours (09:00-17:00 UK Local time, Monday to Friday).

4. Customer Obligations

4.1 Acceptable Use:

You agree to use the Service only for lawful purposes and in accordance with this Agreement and any applicable laws and regulations.

4.2 Account Security:

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.3 Accurate Information:

You warrant that all information provided is accurate.

4.4 Health Disclaimer:

You acknowledge that Mind Your Weight provides mindset coaching only and is not a substitute for medical advice, diagnosis, or treatment. You should consult healthcare professionals for any health-related decisions.

5. Intellectual Property

5.1 Service IP:

All intellectual property rights in the Service remain our property or that of our licensors. You receive only a limited, non-exclusive licence to use the Service.

5.2 Customer Data:

You retain all rights to data you input into the Service. You grant us a licence to process this data solely to provide the Service.

5.3 Feedback:

Any feedback, suggestions, or improvements you provide may be used by us without restriction or compensation.

6. Data Protection and Privacy

6.1 Data Processing:

We process personal data in accordance with our Privacy Policy and applicable data protection laws. You acknowledge you have read our Privacy Policy.

6.2 Data Security:

We implement appropriate technical and organisational measures to protect data, including encryption and access controls.

7. Limitation of Liability

7.1 Service Limitations:

The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be error-free or uninterrupted.

7.2 No Medical Advice:

Mind Your Weight provides NLP-based mindset coaching only. We are not liable for health decisions, weight changes, or any outcomes resulting from use of the Service. The Service is not a substitute for professional medical, nutritional, or psychological advice.

7.3 Liability Cap:

Our total liability to you for any claims arising from this Agreement shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

7.4 Excluded Damages:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

7.5 Exceptions:

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

8. Termination

8.1 Termination Rights:

Either party may terminate this Agreement at any time. We may terminate immediately for material breach or violation of acceptable use policies.

8.2 Data Retrieval:

Upon termination, you have thirty (30) days to request export of your data. After this period, we may delete your data in accordance with our retention policy.

8.3 Survival:

Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination.

9. Dispute Resolution

9.1 Governing Law:

This Agreement is governed by the laws of England and Wales.

9.2 Jurisdiction:

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.3 Alternative Dispute Resolution:

We encourage resolution of disputes through good faith negotiations before resorting to litigation.

10. General Provisions

10.1 Entire Agreement:

This Agreement, together with our Privacy Policy, constitutes the entire agreement between the parties.

10.2 Assignment:

You may not assign this Agreement without our written consent. We may assign this Agreement with thirty (30) days' notice.

10.3 Severability:

If any provision is found unenforceable, the remainder of the Agreement remains in effect.

10.4 Force Majeure:

Neither party is liable for delays or failures due to circumstances beyond their reasonable control.

11. Consumer Rights

If you are a consumer, you have statutory rights under UK consumer protection laws that cannot be excluded. This Agreement does not affect those rights.

12. Changes to This Agreement

We may update this Service Agreement from time to time. We will notify you of any material changes by email or through platform notifications. Continued use of the Service after such changes constitutes your acceptance of the updated Agreement.

13. Contact Information

For questions about this agreement, please contact us at:

Company: app-factory.dev Limited. Registered in England and Wales | Company Number: 16567409
Registered Office: 12b Otley Street, Skipton, England, BD23 1DZ
Email: hello@app-factory.dev

© 2026 app-factory.dev Limited. All rights reserved.